According to the company's Managing Director, Alex Bahizi, this initiative unveiled on October 8, 2025, seeks to make insurance services more accessible and efficient.
"The main goal is to leverage technology to reach a larger number of customers, while also ensuring that existing clients can easily access services quickly," he explained.
'Ni Ako Kanya' was considered after realizing that customers were spending a lot of time traveling to physical branches to access services.
"We realized that the insurance services provided were largely still manual, requiring people to visit branches, call, or wait in line for a long time to receive services. That's when we decided to introduce a tech-based solution to address these issues," Bahizi said.
'Ni Ako Kanya' allows customers to access insurance services via the internet.
By visiting BK Insurance's website, they can request various services such as renewing insurance, purchasing insurance, making payments, obtaining insurance certificates, and more â€" all from the comfort of their location.
These services are also available by dialing 7754# and following the instructions provided.
Bahizi emphasized that technology like this enables 'increased access to our services, faster service delivery, and greater awareness of insurance, contributing to a rise in the overall number of insured individuals in the country.'
Alice Rwagasana, the Chief Commercial Officer at BK Insurance, shared that the introduction of this technology coincided with International Customer Week, aiming to enhance service delivery for their clients.
"We introduced this platform because our goal is to provide insurance services to our customers in a way that is easy, fast, and accessible to everyone. This initiative is designed to make it easier for both current and potential customers to reach out to us," she said.
BK Insurance's management also assured that all customer data will be securely stored, just as it is at the company's physical branches.
IGIHE
