This commitment was reiterated on October 10, 2025, when management visited clients at various COPEDU Plc branches, including the Remera branch, which was acknowledged for its exceptional service delivery.
Customers shared their satisfaction with the event and appreciated the company's thoughtful gesture.
COPEDU Plc's CEO, Raïssa Muyango, emphasized that providing excellent service is the responsibility of every employee. Muyango particularly thanked the clients who engage with the institution daily.
'I want to reaffirm that providing top-notch service is our duty as COPEDU Plc employees, and we thank you for daily cooperation because no financial institution can exist or function without clients,' she said.
She went on to highlight some of COPEDU Plc's services, including 'E-kash,' which enables clients to send and receive money across different banks, and the 'Umurabyo uratinda' loan, which allows customers to receive their requested loans within three days.
One of the standout customers at the Remera branch, Yvonne Murebwayire, shared with IGIHE that the ten years she has spent working with COPEDU Plc has significantly contributed to her sustainable development.
'I thank COPEDU Plc because over the past ten years, they have helped me grow through loans, making repayment easier and allowing my business to thrive,' she said.
Devota Umuhoza Nyiraruhango, who has also been with the bank for ten years, explained that after her husband passed away, COPEDU Plc helped her resolve financial challenges.
'I had taken a loan elsewhere with my husband, but after his death, repaying it became impossible. COPEDU Plc stepped in and gave me a loan, enabling me to settle the debt,' she said.
The Manager of the Remera Branch, Théodette Uwineza, expressed her gratitude for the award the branch received for providing exceptional service.
'We are thrilled that the management recognized and motivated us to continue performing well,' she said.
Additionally, the company has introduced a new offering in collaboration with the Development Bank of Rwanda (BRD), where clients earning at least Frw 1,200,000 per month can access a housing loan of up to Frw 40 million with an interest rate of just 11%.
Those earning Frw 1,500,000 monthly can access loans of up to 60 million RWF, with a 15% interest rate.
For the past 28 years, COPEDU Plc has focused on empowering women, offering various programs to help them take on entrepreneurial ventures that generate profit.
IGIHE
