Since 27 July 2025, MTN Rwanda customers have experienced significant difficulties in accessing key services. MTN appeared before RURA to provide explanations and outline measures to address these challenges.
On 31 July 2025, RURA issued a formal warning to MTN, urging the telecom operator to resolve all service-related issues promptly. In addition to the warning, RURA imposed the administrative fine based on provisions in the Information and Communication Technology (ICT) Law No. 24/2016.
The exact amount of the fine has not been disclosed.
The penalties aim to ensure MTN improves the quality and reliability of its telecommunications services for Rwandan consumers.
In a related move, RURA also sanctioned KT Rwanda Networks (KTRN) due to fibre optic connectivity disruptions reported on July 30 in Muhanga, Karongi, Rutsiro, and Ngororero districts. KTRN confirmed services were restored and was instructed to implement lasting solutions to prevent future outages.
RURA reaffirmed its commitment to monitoring service providers to protect consumer interests and uphold high standards in Rwanda's digital infrastructure.
Wycliffe Nyamasege
Source : https://en.igihe.com/news/article/rura-fines-mtn-rwanda-over-service-disruptions
