The directive, issued on January 14, 2026, requires that all short codes, those familiar numbers starting with * and ending with #, used for mobile banking, bill payments, health services, and government portals, be fully operational on MTN Rwanda, Airtel Rwanda, and KTRN before going live.
Previously, many short codes were tied to a single network, frustrating users who had to carry multiple SIM cards or remember different codes for the same service. With the new rule, RURA is ensuring interoperability and eliminating what many have called the 'double SIM headache.'
What this means for businesses and citizens
For businesses and citizens, the directive brings significant changes. Short code holders are now required to make their services accessible across all networks, ending the era of network discrimination. A code that previously worked only for MTN users, for instance, must also function for Airtel and KTRN customers by 15 February 2026.
Achieving this will require technical coordination between service providers and all licensed operators to ensure full integration and seamless accessibility. The move also strengthens consumer protection by preventing exclusive agreements between a service provider and a single network, guaranteeing that essential services are available to everyone, regardless of which SIM card they use.
USSD codes are the backbone of digital services in Rwanda. They are widely used for mobile money transfers, airtime top-ups, banking, and government services, particularly by those without smartphones or internet access. Banking codes such as *334# (Bank of Kigali) and *555# (Equity Bank) will now be universally accessible.
According to RURA Director General Evarest Rugigana, the directive was issued in the "interest of ensuring interoperability, non-discriminatory access, consumer protection and efficient delivery of electronic communication services."
He warned that non-compliance by the February 15 deadline could result in enforcement measures or sanctions under Rwandan law.
Wycliffe Nyamasege
Source : https://en.igihe.com/news/article/rura-ends-double-sim-headache-for-ussd-services-with-new-directive
