The week-long celebration went beyond formalities, serving as a genuine expression of gratitude to the people who make the hotels special. From loyal guests to trusted partners, every moment was dedicated to saying 'thank you' in meaningful and memorable ways.
This year's festivities began with lively lobby hosting sessions, where warm greetings and personal interactions transformed every arrival into a welcoming experience. The hotels' lobbies buzzed with energy, reflecting the core belief that hospitality is about people and personal connections.
The spirit of appreciation extended beyond the hotels' walls as the sales team visited clients and partners in person. These visits fostered open conversations, strengthened relationships, and underscored the importance of genuine human connections in business.
In line with Marriott International's proud value of 'Spirit to Serve,' the team also reached out to the community by spending a joyful day at the Sherrie Silver Foundation. They shared laughter, donated food and school supplies, and were touched by heartfelt performances from the children; moments that reminded everyone why giving back is at the heart of the hotel's mission.
The celebration culminated in a grand Customer Appreciation Event, featuring a variety of dining experiences, lively entertainment, and exciting prize giveaways. Guests left with lasting memories, feeling truly recognized and celebrated.
'Global Customer Appreciation Week gives us the chance to pause and sincerely thank the incredible people who choose Kigali Marriott: our guests, partners, and community,' said Aditya Chacko, Multi-Property General Manager.
'Hospitality is more than just service; it's about building real connections and making a positive difference beyond our doors. At our hotels, we are dedicated to delivering warm, personalized hospitality where every guest feels valued and connected through thoughtful service and meaningful community engagement.'
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