The initiative is part of the Digital Ambassador Program (2022â€"2025), a USD 4.5 million partnership between KOICA, MINICT, RISA, and MINECOFIN, aimed at empowering citizens with digital skills and expanding equitable access to e-services nationwide.
Each SAP is now equipped with modern laptops, internet connectivity, and smart boards to enable citizens to access e-Government platforms like Irembo, receive digital literacy training, and benefit from services such as printing and scanning. SAPs are designed as community hubs that bridge the digital divide, particularly in rural areas.
Since 2022, the Digital Ambassador Program has recruited and trained 2833 Digital Ambassadors and 78 supervisors, delivered digital literacy training to 4,526,486 citizens, and re-equipped five SAPs (one in each province) to serve as flagship centres of access.
The re-equipping also supports Rwanda's SAP Strategy 2025â€"2029, which prioritises sustainability and community ownership. Under this strategy, Rwanda plans to re-equip and modernise 100 SAPs nationwide while introducing new ones, ensuring that all citizens benefit from inclusive and reliable digital services.
'The Service Access Points will make it easier for citizens, especially in rural communities, to connect to services and opportunities that are increasingly digital,' said Mr Antoine Sebera, CEO of RISA. 'With KOICA's support and the collaboration of district authorities, these spaces are designed to serve communities in a more sustainable and impactful way.'
'This Service Access Point is more than a building; it is a gateway of opportunity,' said Ms KIM Jinhwa, Country Director of KOICA Rwanda Office. 'By investing in digital infrastructure and skills, we are investing in people's dignity, productivity, and future. KOICA is proud to stand with Rwanda in this journey toward an inclusive digital society.'
The SAP initiative is directly aligned with Rwanda's National Strategy for Transformation (NST2) target of achieving 100% digital literacy by 2029, and supports the country's long-term Vision 2050 of becoming a knowledge-based economy and ICT hub for the region.
About KOICA
The Korea International Cooperation Agency (KOICA) is a government agency established in 1991 to implement Korea's grant aid and technical cooperation programs for developing countries, focusing on sustainable socio-economic development.
About RISA
The Rwanda Information Society Authority (RISA) is responsible for implementing national ICT policies, programs, and projects that drive Rwanda's digital transformation.
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