On July 27, 2025, MTN Rwanda announced that it was experiencing a nationwide technical failure, impacting both voice calls and the functionality of its USSD codes.
From that date through July 28, numerous MTN customers reported receiving error messages such as 'This number does not exist' when attempting to place calls. Many were also unable to send SMS messages during the outage.
On the evening of July 28, RURA issued a statement confirming it had detected widespread service issues and had officially summoned MTN Rwanda's leadership for a response.
'The Rwanda Utilities Regulatory Authority (RURA) has noted persistent and recurring issues in MTN's service delivery, including disruptions in voice services, SMS, USSD, and challenges related to interconnect traffic between service providers,' reads a statement posted by RURA on X.
'In accordance with the regulations, MTN's leadership has been invited for a formal meeting tomorrow, Tuesday at 9:00 AM, to provide explanations regarding these issues and to present concrete measures to improve service quality and prevent similar disruptions from recurring,' the statement adds.
At approximately 11:00 PM on July 28, MTN Rwanda announced that the technical issues affecting calls and USSD services had been resolved nationwide and expressed appreciation for customers' patience.
IGIHE
Source : https://en.igihe.com/news/article/rura-summons-mtn-rwanda-over-service-disruptions
