The decision, announced in a public notice issued on July 21, follows an investigation that found the hotel operating without a valid Tourism Operating License (TOL), a legal requirement under Rwanda's tourism law.
According to RDB, the hotel is required to cease operations effective July 22, 2025.
'Reopening will only be considered upon successful completion of the Tourism Operating License application process and full compliance with applicable regulatory requirements,' the notice states.
Warning other facilities against violating existing laws, RDB stated: 'All tourism and hospitality operators are reminded that holding a valid Tourism Operating License is a legal obligation. The license serves as a guarantee of minimum safety, service, and operational standards necessary to protect both visitors and the industry at large.'
Hotel Chateau Le Marara's closure comes amid growing controversy following the high-profile wedding of Hajj Shadadi Musemakweri and Uwera Bonnette on July 14, which sparked guest complaints about poor service, unhygienic food, and power outages.
Among the guests was Miss Rwanda 2020, Nishimwe Naomie, who joined others in raising concerns on social media. The event has since drawn national attention and raised questions about service standards at the five-star, European-style hotel located on the shores of Lake Kivu.
Guests reported being served spoiled milk and fruit, facing constant power disruptions, and experiencing neglect by hotel staff. The guests alleged that they had to rent an emergency generator to continue wedding preparations. Others accused the hotel of overcharging, including for attendees at events that were allegedly not part of the original agreement.
Chateau Le Marara has denied the allegations, calling them '99% lies' intended to damage its reputation. The hotel has instead filed a complaint with the Rwanda Investigation Bureau (RIB), accusing the couple behind the wedding of defamation and non-payment of over Frw 5 million in outstanding bills.
In response to the growing uproar, RDB confirmed it had launched a formal investigation into the service complaints. RDB CEO Jean-Guy Afrika said the board is reviewing the matter thoroughly as part of its mandate to ensure professionalism and consumer protection in the tourism sector.
Wycliffe Nyamasege
Source : https://en.igihe.com/news/article/rdb-orders-closure-of-hotel-chateau-le-marara
