Kayisinga Francine, a loyal client of COPEDU Plc since 2001, expressed her gratitude for the company's consistent support, especially in helping her provide education for her children and build a home.
'When my husband passed away in 2001, I turned to COPEDU Plc for a loan to build a house. Over the years, they have provided me with multiple loans, all of which I have successfully repaid. Today, I have two children studying abroad, and I've been able to support their education . I am truly grateful.'
Investor Byukusenge Elie, who has been a client for nine years, noted that he started with a loan of just Frw 5 million and has since expanded his business significantly.
'Now, my loans exceed Frw 100 million, and the service is incredibly fast,' he said. 'When you request a loan, it's approved within a month, and they keep you informed about the status. Meeting as clients allows us to gain a better understanding of the services offered, including new products we weren't aware of. They actively listen to our feedback, and we've seen real improvements,' she shared.
COPEDU Plc's Managing Director, Raissa Muyango, highlighted that the primary objective of the event was to facilitate dialogue, build stronger relationships, and hear client feedback in order to refine the services provided.
'COPEDU plays a key role in Rwanda's financial development. We hold a significant market share, and last year, we posted a profit of Frw 3 billion, all thanks to you, our clients. We are deeply appreciative of your continued support.
'Our services today extend beyond loans, and we've embraced technological advancements. Clients can now access our services remotely, without needing to be physically present,' she noted.
Muyango also mentioned that COPEDU is focusing on expanding its money transfer services. While there are still some challenges to address, the institution is committed to making these services more accessible for clients and encourages their active participation.
COPEDU Plc has been providing financial services for nearly 28 years. The institution currently operates 11 branches across Rwanda, including locations in Remera, Batsinda, the headquarters in Kicukiro, Nyabugogo, Nyarugenge Market, Gisozi, Kimironko, CHIC, Kabuga, and Rwamagana.
IGIHE
Source : https://en.igihe.com/news/article/copedu-plc-engages-clients-to-strengthen-long-term-relationships
