Airtel Rwanda Managing Director, Emmanuel Hamez, announced the milestone during a press briefing at the company headquarters in Remera on Wednesday, December 18, 2024.
The company has already registered 1.5 million smartphones enjoying voice over 4G services, with 30% of Voice 3G traffic now switched to the new technology.
The VoLTE service, launched on November 19, offers customers HD-quality voice calls, faster call setups, and the ability to browse data while on a call, without additional charges.
Hamez noted that 4G technology has revolutionized the traditional voice call model by converting voice calls into data, making them more affordable.
"The concept of minutes or duration is no longer valid. Now, voice calls, like sending a photo, consume data, not minutes or seconds. For instance, a one-hour non-stop call equates to 15 megabytes of data. This is a significant shift in the charging model. We're no longer selling minutes, but data," the MD explained.
The company expects to reach two million subscribers early next year.
Currently, Airtel Rwanda is working with phone manufacturers like Samsung, Infinix, and Tecno to ensure broader compatibility with the new technology. Hamez expressed optimism about ongoing discussions and expects more smartphones to be supported in the coming months.
To enhance network accessibility, the company has invested $63 million in infrastructure, adding 200 new transmission stations to its network, bringing the total number of stations to over 1,000. This expansion now covers 95% of the Rwandan population.
Airtel Rwanda is the first telco to introduce VoLTE technology in Rwanda. The move aims to improve customer experience and increase market share, which currently stands at 38.1% with 5.5 million subscribers.
With the growing adoption of 4G voice calls, the company plans to phase out 3G technology by the end of 2025 and 2G by the end of 2026, aligning with the government's National Broadband policy.
The cost of smartphones remains a key challenge during the transition, but Hamez noted that the company would continue to work with other partners to increase access to affordable smartphones in rural and underserved populations.
In October last year, Airtel Africa collaborated with the Rwandan government to introduce the country's most affordable 4G smartphone as part of the ConnectRwanda initiative.
Priced at 20,000 Rwandan Francs, the budget smartphone comes with a monthly plan of 1,000 Rwandan Francs that includes 1GB of data and unlimited calls daily.
Wycliffe Nyamasege
